Don’t Ignore Customer Comments

As many of you know, I write about travel and hotel experiences.  Hotels have to work on the user experience as much as we trade show managers do, since that experience can affect your trip, regardless of business or travel.  I also write about online reputation management and how important that is.  Let’s discuss what happens when those items intersect.

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http://www.tsnn.com/news-blogs/dont-ignore-customer-comments